FREQUENTLY ASKED QUESTIONS

How do I subscribe to TX Global? 

Go to swanislandnetworks.com/tx-global-pricing, select your subscription choice, pay for your subscription and you will be sent an activation email. You can pay by the month, or opt for a 1 year prepay with a significant discount.

Do you offer a free trial?

Yes! We offer a 7 day free trial built into every subscription. You can cancel within 7 days with no charge.

How do I set up and customize my TX Global subscription? 

After activating your account, you will be guided through the setup process in TX Global. You will make your alert selections and configure your alert stream. For Tier 2 and 3 subscribers, you can also add your geospatial assets.

What if I don’t like it? 

You’ll like it!  There is a 7-day trial option to allow you to test drive the service before you buy (valid credit card required) and cancel before the payment is performed.  If it is not meeting your needs, you can stop your subscription any time before the end of any month by notifying us through the site or via email (support@swanisland.net).

What upgrades are available?

You can move up to a higher tier of service within TX Global by using the web site or by emailing us (support@swanisland.net). If you need to add more users, geospatial assets, or have other requests, please reach out and we will do our best to help you.

How often are alerts issued?

Alerts are issued continuously by our unique hybrid publication model, from our analyst curation process and and our machine automation alerting system. The number will vary based on the current conditions in the world and the number of feeds you have selected to subscribe to.

How do I control the number of alerts that I receive?

You will have the ability to select specific feeds based on region and topic, in addition to the the central global alert feed included with every subscription. More information about Alerts here.

How many dashboards are included?

Tier 1 subscribers receive 3 global dashboards, as well as the Covid-19 bundle, while Tiers 2 & 3 receive access to at least 10 global dashboards. Find more dashboard information here.

Is there a way to build or customize my own dashboards and alerts?

Please contact us if you are interested in customizing your account.  TX Global is a service enabled by our TX360 Situational Awareness Platform . TX360 offers a wide range of capabilities as an enterprise SaaS platform and allows significant customization to all aspects of your situational awareness and information sharing needs. Custom alerts and dashboards can be enabled without programming, and our library of information channels exceeds 2500 from around the globe. Call us or use our web form to request a demonstration and quote. D

TX-Global-Logo-Blue-Stacked-Med

FULL FEATURED. FLEXIBLE PRICING.

Find the plan that’s best suited for your unique situational awareness needs. Subscriptions are available starting at $99/month.